Video and voice calls have become essentials in our lives especially so during the pandemic. These tools help us to communicate with other people namely family, friends, and loved ones. Technology has improved by leaps and bounds where certain apps too enable us to make video and voice calls. But with these enhancements, there are worries that conversations could be hijacked or recorded by third party and used for malicious intent. Taking this concern seriously, Facebook has started voice and video calls encryption through their Messenger application to help improve privacy for their users.
Encrypting isn’t new for the social media platform as it had encrypted its Messenger service back in 2016. Extending encryption to video and voice calls however only started very recently and this too due to the increase in voice and video calls made on the app. Numbers show that it has leapt to more 150 million calls daily.
ESPC reached out to the public to get their feedback and opinion on the new update. and what do they think of the applications initiative to improve privacy for their current users.
Public opinion on Facebook encrypting voice and video calls
Salim Haji Pawi, 39, Chef, said that he is not aware of the update but believes that it is a step towards the right direction because now users could have more privacy while they are having their conversation through the application.
“Something interesting, its a privacy and security for our own personal message to another person. I do also believe that Whatsapp which is owned by them also have this kind of security concern to protect the privacy of conversation between two parties and now with Facebook doing the same thing, that is definitely help to keep their users mind at peace,” he said.
Social media specialist, Juhalisa, 28, , responded that she too wasn’t aware of this update but having been informed about it now, she feels this is a good initiative by the social media platform because end-to-end encryption is already widely used by other apps to keep conversations safe from hackers and criminals.
“This also means that nobody else, including Facebook, can see or listen to what’s sent or said, so it is a good decision by Facebook because I would not want another person listening on my conversations. I think however, personally I still feel despite the security provided by these apps, we as users still need to be careful of what we say or post online,” she said.
Muhammad Azwan bin Azahari, 26, Chef, said that he heard about the update and believes that Facebook is making the right move to improve privacy and security measures for its user as he believes that it plays an important role in gaining the trust of users to continue using the app.
“Anything that involves one’s privacy is very sacred and as such, should be treated as one. Facebook has taken one step ahead of towards protecting one’s personal conversation and to me that isa good move to help their users to feel safe using their services on their devices,” he shared.
Facebook a step in the right direction
The move comes at the right time as the importance of data on smart devices is frequently discussed and is becoming an increasingly sensitive topic for the people. In a world, where passing information and making connections is growing rapidly, people are now more aware on to protecting their data from the prying hands of unwanted intruders. Hence, the need for organizations to improve on security and privacy aspects for all applications and devices of everyday users.
As consensus, most users are relieved that Facebook has taken the bold step in improving it privacy through encrypting the video and voice calls so that unwanted parties who are out to steal information would have a hard time trying to decipher them through scrambled messages.
This move by Facebook will help improve their security and go a long way in making users feel comfortable using their applications daily knowing that their data is safeguarded.