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Shopback data breach, JPDP to look into number of Malaysians affected

by ESPC Reporters
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ShopBack discovered an incident concerning unauthorised access to its systems involving consumers’ personal information. Rasyid/ESPC  

By: ESPC reporters

KUALA LUMPUR – Malaysia’s Department of Personal Data Protection (JPDP) is seeking feedback from ShopBack Cashback on the number of Malaysians impacted in the recent personal data breach which occurred on 17 September.

According to a media statement, JPDP said it is working closely with all stakeholders to assess the severity of the incident in line with the Personal Data Protection Act 2010 (Act 709).

JPDP said ShopBack discovered an incident concerning unauthorised access to its systems involving consumers’ personal information on 17 September at 6.01pm, such as names, contact information, gender, date of birth and bank account numbers.

On September 25, JPDP was informed of the situation by a ShopBack representative.

“The notification said that ShopBack will start the process of contacting its customers via email and set up a website containing questions and answers to offer clarification, along with further steps and measure to be taken after the discovery of the data breach.

“It has also been informed of ShopBack’s mitigation measures to deal with the incident, and was assured by the latter that the measures will be able to fully contain the data breach.” JPDP said.

JPDP views this matter as serious and urged all data users in Malaysia to ensure the data safety as per the PDPA act 2010.

Online cashback portal ShopBack said it has initiated an investigation after being alerted to an incident involving “unauthorised access” to its systems containing customers’ personal data. 

In an email to its customers on Friday (Sep 25) seen by CNA, ShopBack said it was currently confirming what data had been compromised. 

“To date, we have no reason to believe that any of your personal data has been misused, however the possibility still exists,” said the Singapore-based company. 

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